“Let me be very frank with you…I am a very frank person. Whatever I want to say to people, I tell them on their face. Somehow people cannot accept my frankness.”
These are lines of communication that you hear every day. The irony is that none of these so-called frank people can accept the frankness of others when it is directed at them. When it is from them, they are just being straightforward; when it is from others, they brand it as arrogance and indifference.
Even plain facts, when expressed frankly, are difficult to accept. How then can others tolerate our frankness, which, more often than not, is just our opinion?
Truly, frankness in itself is never the problem; it is the bluntness with which our frankness is conveyed that causes the problem. Human beings are fundamentally creatures of emotions, not logic. Our frankness may have (a strong MAY HAVE) some logic in it, but the bluntness with which it is communicated emotionally ruffles other people. A wounded heart incapacitates the comprehending capabilities of the mind.
When struck by an arrow, will you sit around and analyses the raw material with which the arrow is made? When words hurt the tender hearts of people, they care too little for the meaning those words meant to convey.
It isn’t just how you cook; how you serve also makes a difference. Communication achieves its objective only when all the four components are taken care of. And those four components are – What you say, How you say, When you say, and When to stop !!
Therefore, frankly speaking, good communication will serve a relationship; improper communication will sever a relationship.